Privacy Policy

WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. 

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates. 

HOW DO YOU GET MY CONSENT?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. 

HOW DO I WITHDRAW MY CONSENT?

If after you opt-in, you change your mind, you may withdrawing your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@beardbrand.com or mailing us at:

Biotopic®
PO Box 2104 Aspen, CO 81612

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service. 

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. 

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment: If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. 

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.  

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.  

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service. 

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - COOKIES

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.

_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).

_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits _shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.

cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.

_secure_session_id, unique token, sessional storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

Our display advertising partner, AdRoll, then enables us to present you with retargeting advertising on other sites based on your previous interaction with Biotopic. The techniques our partners employ do not collect personal information such as your name, email address, postal address, or telephone number. You can visit this page (http://www.networkadvertising.org/choices/) to opt out of AdRoll’s and their partners’ targeted advertising.

SECTION 8 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info@biotopic.us or by mail at:

Biotopic®

Re: Privacy Compliance Officer

PO 2104, Aspen, CO 81612

ONLINE ORDERING AND SHIPPING POLICY
 
FAST SHIPPING ON ORDERS OVER IN THE USA WITH TRACKING NUMBER

Packages are shipped by USPS in the United States. All packages are shipped with tracking numbers and are packaged discretely.  Please allow 2 - 5 days for processing and delivery.

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Priority Shipping: $6.95 - $19.95 in the USA with Tracking Number.  Arrives in 2-5 Business Days

 

YES! WE SHIP INTERNATIONALLY!
Shipping rates include tracking to your country. VAT or Import Tax not include. Most times you will not be asked to pay a VAT.
Shipping Prices vary and are displayed at checkout.
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If you have questions about your order, please email us through our contact page.
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120 DAY MONEY BACK GUARANTEE: 
We are so confident you will be happy with Biotopic® products that we offer an Unlimited 120-Day Money Back Guarantee. If you are not fully satisfied with your purchase for any reason, you can keep the product and simply contact us within 120 days from the date your order is received for a complete refund of the purchase price and shipping. That's right, you can keep the product and no questions asked. Send notice within 120 days from the date your order and we will issue a refund to your credit card or Paypal account within 7-10 business day. 
 
No forms to fill out

No questions to answer
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No hoops to jump through
PAYMENT PROCESSING OPTIONS:
During checkout, you will have the option of using a Credit Card: Visa, MasterCard, Discover, Diners Club, JCB, or PayPal. Please fill the order form completely and submit your payment.
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ORDERING ONLINE:
All orders are processed within 24 hours and are often shipped the same day. Once picked up by our mail courier, your order is issued a tracking number which is emailed to your inbox. In some cases, It may take up to 5 days for tracking to activate. Your order will be delivered to your door or P.O. Box within 7 days.
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SSL PAYMENT SECURITY:
All transaction are encrypted and secure using VeriSign and Norton as a 3rd party provider.  All transfer of your payment information, including credit card handling, is done through a secure server using the Secure Sockets Layer (SSL) protocol.
DAMAGES / REFUNDS:
If your order arrives damaged or incomplete, just contact us and we will reship a new order within 24 hours free of charge. All orders purchased on this site are 120 days Risk-Free.  Click Here To Contact Us